We are seeking an experienced Program Manager with a strong background in eCommerce and omnichannel program management to join our team in a hybrid work arrangements in Belgium or Netherlands. The ideal candidate will bring proven expertise in managing complex B2B and B2C commerce projects, fostering high-performing teams, and building trusted relationships with senior stakeholders. This role involves driving the successful delivery of value through all project phases - from Discovery to Implementation - while ensuring cross-team collaboration and continuous improvement. With exceptional leadership and communication skills, you will empower teams to innovate, adapt to technology trends and deliver outstanding client outcomes.

Responsibilities

• Create transparency and ensure clearly defined goals lead the way
• Empower the team to be effective
• Ensure the delivery of value with each sprint
• Create management support and stakeholder happiness
• Foster psychological safety to create an effective and daring team
• Drive continuous improvement and growth both for yourself and everyone around you
• Be an inspirational leader as a coach, manager, teacher, facilitator and mentor
• Build trusted client relationships at steerco level
• Plan the program and drive cross-team dependencies
• Manage eCommerce projects in various phases like Discovery, Design, Implementation throughout the Omnichannel program

Requirements

• Proven retail and eCommerce experience, leading projects of a scale from 50-150 FTE
• Proven experience in program or project management within a digital agency or similar environment
• B2B and/or B2C Commerce experience (e.g., Salesforce Commerce Cloud, Adobe Experience Manager or similar) is a must-have
• Exceptional leadership and team coordination skills, with the ability to manage cross-functional teams
• Strong client relationship management skills, with a consultative and solution-oriented approach
• Proficiency in budget and resource management, with the ability to identify and mitigate risks
• Ability to adapt to the latest technology trends and drive innovation in program delivery
• Scrum Master certification or equivalent Agile certification

Nice to have

• Dutch language
• Creative thinking and ability to approach problems from multiple angles

We offer

• 4 weeks of paid holidays
• 6 supplementary/compensation (paid) days (pro rata temporis)
• Private healthcare insurance
• Group insurance
• Meal vouchers
• Eco-vouchers
• Joint Committee gross bonus
• Transportation/bike allowance /company car /bike lease (if eligible)
• IT equipment (laptop)
• Mobile subscription (no device)
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program
• *All benefits and perks are subject to certain eligibility requirements