We are seeking an Associate Technical Delivery Manager with Salesforce experience to lead distributed teams across various locations in LATAM.

The role will involve close collaboration with onsite Business Analysts, Technical Project Managers, and Delivery Managers from the US, Poland, and India to manage Salesforce projects effectively.

We accept CVs in English only.

Responsibilities

• Collaborate with onsite client stakeholders and technical teams across multiple locations and multiple vendors
• Provide project management, cross-functional coordination, and inter/intra-team communications to deliver outstanding program outcomes
• Identify and gather input from stakeholders to define and clarify requirements
• Manage concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Work closely with software engineers, QA, product managers, and other engineering teams to get high-quality products and features through the software project lifecycle
• Manage project schedules, identify possible issues and clearly communicate them to project stakeholders
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment

Requirements

• Bachelor’s degree in a technical field or equivalent practical experience
• Minimum of 7 years of practical hands-on experience in Salesforce technologies including hands-on experience with Field Service Lightning and Service Cloud
• Competency in CRM Sales and Customer Service functionality and integrations to external systems
• Capability to interact with engineering teams and participate in understanding/reviewing coding solutions using Salesforce core programming languages including Vlocity, Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs
• Experience of client interaction and leading project teams in an onsite-offshore engagement model
• Expertise in software development and managing end-to-end execution of programs spanning multiple engineering teams across global locations
• Strong skills in communicating technical concepts to non-technical audiences
• Proficiency in spoken and written communication skills
• Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.