We are seeking an experienced Senior Delivery Manager to lead and enhance our service delivery processes across various organizational segments.

The ideal candidate will be responsible for overseeing the execution of projects and programs, maintaining project governance, and fostering strong relationships with stakeholders to drive business goals. This role demands a proactive approach to managing end-to-end delivery frameworks, adopting innovative technologies, and promoting a culture of continuous improvement.

We accept CVs in English only.

Responsibilities

• Oversee management of programs, projects, and organizational segments
• Maintain project governance and ensure consistent engagement with senior management
• Regularly update stakeholders on project milestones and progress, ensuring alignment on key priorities
• Advocate for and implement best practices in service delivery
• Identify and lead the integration of upcoming industry trends
• Develop and maintain strategic relationships with high-level customers
• Design customized service delivery frameworks to meet client demands
• Allocate resources to efficiently monitor and maintain service delivery systems
• Promote a culture of continuous improvement within all service delivery operations
• Create and enforce risk management strategies to reduce potential disruptions
• Develop and roll out training programs to enhance team skills and knowledge
• Ensure strict adherence to client’s standards and regulatory compliance
• Champion the adoption of innovative technologies to enhance service delivery
• Ensure clear and consistent communication across the organization
• Regularly review and refine service delivery metrics and performance indicators to meet business goals

Requirements

• Minimum of 10 years in IT with at least 7 years focused on service delivery or project/program management
• Demonstrated ability to manage large teams or significant projects
• Proficient in handling complex and urgent situations with efficiency
• Strong track record of developing visionary strategies and cohesive delivery approaches
• Comprehensive experience in creating, advocating, and implementing advanced delivery concepts
• Skilled in managing result-oriented service delivery frameworks
• Thorough knowledge of service delivery processes, practices, and strategies
• Proven capability to conceptualize and implement robust service delivery frameworks from scratch
• Effective in mentoring teams and leading them to achieve positive results
• Experienced in managing the complete spectrum of a delivery organization including business acquisition, ongoing development, and quality improvement
• Skilled at handling service lifecycle issues, conflicts, and competing demands
• Trusted by top management to handle client relationships and develop collaborative partnerships
• Fluent in English with a C1 level proficiency or higher

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.