We are seeking an experienced Lead DevOps Engineer to join our team, focusing on incident and request management, with proficiency in tools such as Dynatrace, Grafana, and Splunk.

This role demands expertise in setting up monitoring systems and administering tools, along with the capability to address medium complexity break/fix tickets. If you are a strategic thinker adept at ensuring high availability and fault tolerance in systems, we invite you to apply.

Responsibilities

• Develop and maintain documentation that outlines best practices for logging and monitoring
• Perform regular audits to verify adherence to policies and industry standards
• Participate in cross-functional discussions to foster logging and monitoring best practices throughout the company
• Oversee monitoring, alerting, operability, and observability using Dynatrace, Splunk, and Grafana
• Triage, update, and assess ticket urgency
• Review documentation to escalate tickets that exceed Level 2 troubleshooting capabilities
• Utilize documentation to address standard incidents and requests
• Determine average time to complete tickets and establish SLOs for each product request type
• Regularly document and review metrics and escalated tickets to improve the support process
• Handle incidents and requests for monitoring setup and tool administration using JIRA
• Provide off-hours monitoring, escalation, and carry pager duty during emergencies

Requirements

• Over 5 years of experience in DevOps or SRE roles
• Bachelor’s degree in computer science or a related field and/or equivalent work experience
• Expertise in leading a diverse team and encouraging collaboration
• Strong understanding of observability including monitoring, logging, and tracing
• Hands-on experience with Dynatrace, Splunk, Grafana
• Background in Azure logging and monitoring tools such as Log Analytics, Azure Monitor, App Insights
• Capacity to work both independently and as part of a team
• Strong analytical and problem-solving skills, with expertise in troubleshooting under pressure
• Strategic thinker with exceptional organizational and interpersonal skills
• Flexibility in adapting quickly to new technologies
• Outstanding communication skills and fluency in English

Nice to have

• Proven track record in managing high-availability, fault-tolerant, scalable systems in production environments

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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