We are seeking a dedicated and experienced Senior Cloud Platform Support Engineer to join our team.

The ideal candidate will be responsible for managing and supporting cloud-based platforms, troubleshooting issues, and ensuring optimized system performance. As a key member of our IT department, this role demands deep technical expertise and the ability to collaborate with team members and stakeholders to drive operational excellence.

Responsibilities

• Collaborate with product teams to oversee Azure systems deployment, lifecycle maintenance, and capacity planning
• Handle the triage and resolution of service management system incidents and requests
• Monitor applications, manage data manipulation for widgets, generate reports, and oversee problem identification and management
• Tune agents and collectors for optimal system data manipulation
• Provide general customer support and occasional consultations with individuals across and outside of the team
• Manage Azure and AWS infrastructure, including check-in policies, installation, configuration, troubleshooting, and maintenance
• Develop scripts for automation and report generation using tools such as Terraform, Ansible, GIT, and PowerShell
• Maintain applications within environments like EKS, AKS, Dockers, and Docker Registry
• Administer networking protocols and network security measures in cloud environments
• Utilize Cloudflare products and equivalent tools effectively
• Ensure continuous monitoring of infrastructure and management of cloud components like Virtual Machines, Load Balancer, S3, and Azure Backup

Requirements

• Azure Certified Solutions Architect or Sys Ops Administrator
• 10+ years of IT industry experience, including full-stack and re-stack skills with AWS and Azure, complemented by a Bachelor’s degree in Computer Science or Information Technology
• 5+ years of experience in cloud-based development platforms, change management procedures, and troubleshooting production incidents in cloud applications
• 3+ years of experience in creating build scripts for release management using tools like Terraform, Ansible, and PowerShell, along with programming languages such as Python and Bash
• 2+ years of experience in configuring Kubernetes clusters, EKS, AKS, and tools like Helm and Prometheus
• 5+ years of Linux system administration with proficiency in Red Hat Linux or CentOS
• Flexibility to work in a 24x7 operations support environment on a rotational shift basis
• Capability to research, absorb, and organize data into actionable information for business use

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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