We are seeking a dedicated and experienced Senior Cloud Platform Support Engineer to join our team.

The ideal candidate will be responsible for managing and supporting cloud-based platforms, troubleshooting issues, and ensuring optimized system performance. As a key member of our IT department, this role demands deep technical expertise and the ability to collaborate with team members and stakeholders to drive operational excellence.

We accept CVs in English only.

Responsibilities

• Collaborate with product teams to oversee Azure systems deployment, lifecycle maintenance, and capacity planning
• Handle the triage and resolution of service management system incidents and requests
• Monitor applications, manage data manipulation for widgets, generate reports, and oversee problem identification and management
• Tune agents and collectors for optimal system data manipulation
• Provide general customer support and occasional consultations with individuals across and outside of the team
• Manage Azure and AWS infrastructure, including check-in policies, installation, configuration, troubleshooting, and maintenance
• Develop scripts for automation and report generation using tools such as Terraform, Ansible, GIT, and PowerShell
• Maintain applications within environments like EKS, AKS, Dockers, and Docker Registry
• Administer networking protocols and network security measures in cloud environments
• Utilize Cloudflare products and equivalent tools effectively
• Ensure continuous monitoring of infrastructure and management of cloud components like Virtual Machines, Load Balancer, S3, and Azure Backup

Requirements

• Azure Certified Solutions Architect or Sys Ops Administrator
• 10+ years of IT industry experience, including full-stack and re-stack skills with AWS and Azure, complemented by a Bachelor’s degree in Computer Science or Information Technology
• 5+ years of experience in cloud-based development platforms, change management procedures, and troubleshooting production incidents in cloud applications
• 3+ years of experience in creating build scripts for release management using tools like Terraform, Ansible, and PowerShell, along with programming languages such as Python and Bash
• 2+ years of experience in configuring Kubernetes clusters, EKS, AKS, and tools like Helm and Prometheus
• 5+ years of Linux system administration with proficiency in Red Hat Linux or CentOS
• Flexibility to work in a 24x7 operations support environment on a rotational shift basis
• Capability to research, absorb, and organize data into actionable information for business use

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.