Join our dynamic team as a Cloud Support Engineer (Big Data – KR) and immerse yourself in the world of cutting-edge technologies! In this role, you will provide vital support for Google Cloud Platform products and solutions, working closely with engineers and product managers to improve the product and ensure customer success.

Responsibilities

• Provide technical and developer support to customers using Cloud Platform products, solutions, and APIs
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support teams to improve cloud products at a senior level
• Provide assistance and guidance to users through public forums

Requirements

• Ability to read and understand code, able to write code to reproduce customer problems
• Strong research, analytical and problem-solving skills required to work with petabyte or even exabytes of data
• Familiar with web protocols (HTTP, TLS/SSL, etc.)
• Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
• Background in SQL
• Experience with Big Data architectures and technologies (more than 1TB of data) and BI solutions
• Ability to read and understand public facing docs (Google developer's website or stackoverflow)
• Ability to read and understand logs and stack traces
• Familiarity with modern API technologies (OAuth, HTTP RPCs)
• Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.)
• Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
• Native or fluent Korean communication skills and business-level English proficiency

Nice to have

• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience with the popular technologies in the machine learning/big data ecosystem
• Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
• Experience with PaaS, and IaaS technologies
• Java or Objective C is a plus

We offer

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024, Glassdoor’s Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek, 2021 - 2023
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices

Life at EPAM

-EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities

-Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy

-We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail

-With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond