We are seeking an experienced Senior Cloud Engineer to join our team and provide exemplary technical leadership in our Datacenter operations. This role encompasses hands-on implementation, regular support, and effective management of vendor relationships to ensure optimal functioning in areas including Windows server operations, monitoring, virtualization, and utilization of cloud-based technologies.

#LI-DNI

Responsibilities

Provide support for the client's global data center environment, which includes Windows server technologies, VMware, VEEAM, and general server/datacenter maintenance
Provide immediate 3rd level server support for problems escalated by the Datacenter Operations Team, Service Desk, App/Dev, or business users
Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
Perform thorough root cause analysis using best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
Proactively support, maintain, create, and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance
Identify, document, publish, and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc
Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner
Work evenings and weekends as required to support maintenance and project activities
Develop, test, and validate Azure Resource Manager templates/JSON files/BICEP scripts as part of Azure Resource Manager Template Specs IAC (Infrastructure As Code) deployments. Maintain in-source control for change management
Prevent, diagnose, troubleshoot, and resolve IAC deployment errors within Azure

Requirements

7+ years of equivalent work experience
5+ years of infrastructure support experience and operational excellence
Infrastructure experience is required in VMware, Windows Server, SAN (NetApp, HP Nimble)
Excellent technical skills including, but not limited to, Microsoft Operating Systems Server 2008-2019, PowerShell, Exchange 2010-2019, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, and experience working with HP Server and Blade class machines
Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions, and processes
Strong experience with PowerShell scripting to create automation tasks to increase team reliability and efficiency
Strong experience leading Infrastructure projects as a technical resource, including the ability to oversee the planning of resources and develop detailed execution plans for both project and operational work
Experience in AWS CLI and Gcloud Command shells with an ability to create and run scripts
Hands-on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred
Hands-on experience with backup tools including Veeam Backup and Replication, Cloud Endure, and CloudRanger preferred
Strong experience managing virtual instances in cloud environments (Azure, AWS, and GCP)
Experience in configuring Azure resources – Azure Virtual WAN, Application Gateway, Route Table, and Azure Policy
Experience using PowerShell and C# to create runbooks in System Center Orchestrator