We are looking for a motivated Junior Service Desk Specialist to join our team.

In this role, you will learn and contribute to maintaining seamless operations of our systems. You will have opportunities for growth and progression to L2/L3 roles as you gain experience. We encourage you to apply and be a part of our supportive environment.

Responsibilities

• Monitor networks and applications, providing alerts and responding promptly to resolve issues
• Handle common incidents and escalate complex issues to L2/L3 support teams
• Utilize ticketing platforms such as ServiceNow, Jira, and Zendesk to ensure organizational efficiency
• Collaborate with teams to maintain applications and meet availability targets
• Follow established guidelines for ticket resolution and document solutions for team reference
• Participate in rotational shifts to deliver 24/7 coverage with fair scheduling

Requirements

• Understanding of network/application monitoring tools such as Zabbix, Datadog, and Grafana
• Background in networking fundamentals including TCP/IP, DNS, DHCP, VPN, and VLANs
• Proficiency in English at a B2 level or higher for effective communication and collaboration
• Desire to learn and grow while working collaboratively to solve problems

Nice to have

• Familiarity with basic web and database errors including HTTP codes, SQL query performance, and API failures
• Basic knowledge of Windows Server, Linux, and cloud platforms such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform
• Experience with ticketing systems and IT Service Management practices
• Exposure to tools like Amazon Web Services Cloudwatch and real-time logs

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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