We are seeking an experienced Lead Technical Writer to join our team and take on a central role in the development of our Software Development Kit (SDK). This role demands a solid background in technical writing, outstanding communication skills, and the ability to work closely with engineering, product, and support teams. Your contributions will directly support the growth and success of the LIFT platform by delivering precise, user-focused documentation that meets organizational and customer needs.

Responsibilities

• Create and update API and SDK documentation as well as other technical resources for the LIFT platform
• Work collaboratively with engineering, product, and support teams to ensure content is accurate, clear, and aligns with organizational goals
• Draft, structure, and refine technical and process documentation to support software updates and releases
• Produce user-oriented materials to facilitate the adoption and utilization of new tools and features
• Conduct research and gather necessary information to develop or revise policies, procedures, and forms
• Review and improve content created by team members to ensure consistency and high quality
• Recommend and implement innovative strategies to optimize workflows and content development processes
• Collaborate with subject-matter experts to guarantee thorough coverage of technical topics
• Support the ongoing development and enhancement of the LIFT platform through effective and reliable documentation

Requirements

• Bachelor’s degree in Computer Science, Engineering, Technical Communication, or a related field
• Minimum of five years of experience as a Technical Writer or in a comparable role within the software industry
• At least one year of experience managing or leading teams
• Comprehensive understanding of software development processes, tools, and methodologies
• Strong written and verbal communication skills with the ability to present technical information clearly and effectively
• Demonstrated ability to work independently and collaboratively within a team environment
• Knowledge of industry standards and best practices for API and SDK documentation
• Proficiency in using tools and software for technical content creation
• Advanced English language skills, both written and spoken, at a B2 level or higher

Nice to have

• Experience with programming languages and a strong grasp of software development fundamentals
• Familiarity with cloud platforms and related services
• Skill in breaking down complex technical concepts for non-technical audiences
• Excellent organizational and time management abilities to balance multiple projects efficiently

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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