We are seeking a Lead Salesforce Business Analyst to play a pivotal role in the ongoing development of a dynamic mobile web application built on the Salesforce platform, including Service Cloud and Experience Cloud. This is a leadership position suited for someone with 5+ years of experience in Salesforce-based business analysis, exceptional communication skills, and a passion for human-centered digital products.

Responsibilities

• Own the full product lifecycle from ideation through delivery and continuous improvement
• Translate strategic business goals into scalable Salesforce solutions
• Lead refinement of complex business requirements, and oversee documentation of process flows and user stories
• Drive analysis of business needs, identifying risks and high-value opportunities for impact
• Guide the organization and prioritization of user stories into epics and phases
• Act as a liaison between business units, design, and technical teams to ensure alignment and clarity
• Lead stakeholder engagements, providing demos, training, and guidance
• Support and lead backlog grooming in collaboration with the Product Manager and Scrum Master
• Oversee UAT planning and ensure end-user readiness for new features and releases
• Collaborate with design resources to ensure excellent UX/UI and adherence to accessibility standards
• Review performance metrics and lead evaluations of system change requests
• Author and oversee the creation of knowledge base content, release notes, and training materials
• Stay current with Salesforce platform capabilities and guide effective product decision-making

Requirements

• 5+ years of experience as a Salesforce Business Analyst
• Deep experience with Salesforce Service Cloud and Salesforce Experience Cloud
• Strong skills in UX/UI design tools and principles
• Experience in Agile/Scrum environments with cross-functional teams
• Proven track record in leading requirement discovery and documentation
• Ability to manage and mentor junior analysts and guide team deliverables
• Strong analytical thinking and stakeholder communication skills
• Experience supporting UAT and QA with an emphasis on quality delivery
• Proficiency in creating detailed documentation for business and end users
• English level B2+ or higher

Nice to have

• Familiarity with accessibility standards in digital products
• Experience working on mobile web applications
• Background in disaster services, humanitarian aid, or social impact organizations
• Knowledge of financial service integrations within Salesforce

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Paid Holidays - We offer paid time off during all national holidays (working and non-working) for a total of 15 days. On top of that, you will also have vacation days to enjoy quality time with your family or just rest
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home