We are looking for a Salesforce Business Analyst with strong Salesforce Core BA skills and hands-on experience in Service and Experience Cloud, user experience (UX/UI), and accessibility. The ideal candidate will bring 3+ years of experience in Salesforce-based business analysis, a deep understanding of user needs, and a proactive approach to collaboration across technical, design, and program teams.

We accept CVs in English only.

Responsibilities

• Translate business strategy into Salesforce system design and functionality
• Facilitate refinement of business requirements, including documenting process flows and user stories
• Analyze user needs, identify business opportunities and risks during design phases
• Organize user stories into epics, phases, and functional components
• Gather business/program feedback for ongoing and future development
• Ensure clear communication between product, technical, and business teams
• Train and guide stakeholders on product use through demos and knowledge-sharing
• Coordinate backlog management with Product Manager, Scrum Master, and technical teams
• Support User Acceptance Testing (UAT) preparation and execution
• Anticipate UX/UI needs and collaborate with design team as required
• Monitor performance metrics and manage change request evaluations
• Write user-facing product documentation, including training and release notes
• Maintain strong understanding of tech stack to support effective product design

Requirements

• 3+ years of experience as a Salesforce Business Analyst
• Hands-on experience with Salesforce Service Cloud and Experience Cloud
• Strong skills in UX/UI design tools
• Experience working in Agile/Scrum product teams
• Proficiency in documenting user journeys, process flows, and business requirements
• Ability to analyze complex business needs and convert them into actionable requirements
• Experience supporting and managing UAT and QA processes
• Excellent communication and stakeholder engagement skills
• Ability to write clear user documentation and product communications
• Proactive mindset with strong problem-solving skills
• English level B2+ or higher

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.