We are looking for a Salesforce Business Analyst with strong Salesforce Core BA skills and hands-on experience in Service and Experience Cloud, user experience (UX/UI), and accessibility. The ideal candidate will bring 3+ years of experience in Salesforce-based business analysis, a deep understanding of user needs, and a proactive approach to collaboration across technical, design, and program teams.

Responsibilities

• Translate business strategy into Salesforce system design and functionality
• Facilitate refinement of business requirements, including documenting process flows and user stories
• Analyze user needs, identify business opportunities and risks during design phases
• Organize user stories into epics, phases, and functional components
• Gather business/program feedback for ongoing and future development
• Ensure clear communication between product, technical, and business teams
• Train and guide stakeholders on product use through demos and knowledge-sharing
• Coordinate backlog management with Product Manager, Scrum Master, and technical teams
• Support User Acceptance Testing (UAT) preparation and execution
• Anticipate UX/UI needs and collaborate with design team as required
• Monitor performance metrics and manage change request evaluations
• Write user-facing product documentation, including training and release notes
• Maintain strong understanding of tech stack to support effective product design

Requirements

• 3+ years of experience as a Salesforce Business Analyst
• Hands-on experience with Salesforce Service Cloud and Experience Cloud
• Strong skills in UX/UI design tools
• Experience working in Agile/Scrum product teams
• Proficiency in documenting user journeys, process flows, and business requirements
• Ability to analyze complex business needs and convert them into actionable requirements
• Experience supporting and managing UAT and QA processes
• Excellent communication and stakeholder engagement skills
• Ability to write clear user documentation and product communications
• Proactive mindset with strong problem-solving skills
• English level B2+ or higher

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn