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Senior Salesforce Business Analyst

EPAM Systems

EPAM Systems

This job is no longer accepting applications

See open jobs at EPAM Systems.See open jobs similar to "Senior Salesforce Business Analyst" FinTech Australia.
IT, Sales & Business Development
Remote
Posted on Apr 12, 2025
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Senior Salesforce Business Analyst Description

We are looking for a Salesforce Business Analyst with strong Salesforce Core BA skills and hands-on experience in Service and Experience Cloud, user experience (UX/UI), and accessibility. The ideal candidate will bring 3+ years of experience in Salesforce-based business analysis, a deep understanding of user needs, and a proactive approach to collaboration across technical, design, and program teams.


#LI-DNI#EasyApply

Responsibilities

  • Translate business strategy into Salesforce system design and functionality
  • Facilitate refinement of business requirements, including documenting process flows and user stories
  • Analyze user needs, identify business opportunities and risks during design phases
  • Organize user stories into epics, phases, and functional components
  • Gather business/program feedback for ongoing and future development
  • Ensure clear communication between product, technical, and business teams
  • Train and guide stakeholders on product use through demos and knowledge-sharing
  • Coordinate backlog management with Product Manager, Scrum Master, and technical teams
  • Support User Acceptance Testing (UAT) preparation and execution
  • Anticipate UX/UI needs and collaborate with design team as required
  • Monitor performance metrics and manage change request evaluations
  • Write user-facing product documentation, including training and release notes
  • Maintain strong understanding of tech stack to support effective product design

Requirements

  • 3+ years of experience as a Salesforce Business Analyst
  • Hands-on experience with Salesforce Service Cloud and Experience Cloud
  • Strong skills in UX/UI design tools
  • Experience working in Agile/Scrum product teams
  • Proficiency in documenting user journeys, process flows, and business requirements
  • Ability to analyze complex business needs and convert them into actionable requirements
  • Experience supporting and managing UAT and QA processes
  • Excellent communication and stakeholder engagement skills
  • Ability to write clear user documentation and product communications
  • Proactive mindset with strong problem-solving skills
  • English level B2+ or higher

We offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning and more
  • English classes with a certified teacher
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & 100% under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13 % employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.

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This job is no longer accepting applications

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