We are looking for a Salesforce Business Analyst with strong Salesforce Core BA skills and hands-on experience in Service and Experience Cloud, user experience (UX/UI), and accessibility. The ideal candidate will bring 3+ years of experience in Salesforce-based business analysis, a deep understanding of user needs, and a proactive approach to collaboration across technical, design, and program teams.

Responsibilities

• Translate business strategy into Salesforce system design and functionality
• Facilitate refinement of business requirements, including documenting process flows and user stories
• Analyze user needs, identify business opportunities and risks during design phases
• Organize user stories into epics, phases, and functional components
• Gather business/program feedback for ongoing and future development
• Ensure clear communication between product, technical, and business teams
• Train and guide stakeholders on product use through demos and knowledge-sharing
• Coordinate backlog management with Product Manager, Scrum Master, and technical teams
• Support User Acceptance Testing (UAT) preparation and execution
• Anticipate UX/UI needs and collaborate with design team as required
• Monitor performance metrics and manage change request evaluations
• Write user-facing product documentation, including training and release notes
• Maintain strong understanding of tech stack to support effective product design

Requirements

• 3+ years of experience as a Salesforce Business Analyst
• Hands-on experience with Salesforce Service Cloud and Experience Cloud
• Strong skills in UX/UI design tools
• Experience working in Agile/Scrum product teams
• Proficiency in documenting user journeys, process flows, and business requirements
• Ability to analyze complex business needs and convert them into actionable requirements
• Experience supporting and managing UAT and QA processes
• Excellent communication and stakeholder engagement skills
• Ability to write clear user documentation and product communications
• Proactive mindset with strong problem-solving skills
• English level B2+ or higher

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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