We are looking for a skilled Lead ServiceNow Engineer to support our client’s upcoming initiatives in expanding and refining their ServiceNow ecosystem.

This role involves implementing and optimizing capabilities such as Hardware and Software Asset Management, App Portfolio Management, GenAI integration, and SecOps modules. If you are ready to make a significant impact, we encourage you to apply.

Unlock the potential of remote work in Kyrgyzstan, giving you the flexibility to work from home or access our office in Bishkek.

Responsibilities

• Lead the implementation of ServiceNow modules including Hardware Asset Management, Software Asset Management, App Portfolio Management, SecOps, and GenAI components
• Support ongoing IT Service Management improvements and drive Configuration Management Database data cleanup and optimization efforts
• Define and implement configuration rules, discovery scopes, and asset creation logic
• Develop and optimize workflows using Flow Designer
• Collaborate cross-functionally to align ServiceNow capabilities with ITIL processes
• Provide guidance on Common Service Data Model and configuration item modeling
• Contribute to the development of digital portfolios and service offerings using Digital Portfolio Management and Service Builder

Requirements

• 5+ years of experience in the ServiceNow platform
• 1+ years of relevant leadership experience
• ServiceNow Certified System Administrator, Implementation Specialist in Discovery, Implementation Specialist in Service Mapping
• Strong command of Common Service Data Model and Configuration Item modeling
• Proficiency with Flow Designer and scripting business rules
• Understanding of relationships between Configuration Items
• Familiarity with ITIL practices and how Configuration Items support them
• Ability to distinguish between discoverable and non-discoverable attributes
• Knowledge of asset creation rules defined in ServiceNow
• Fluency in English at a minimum B2+ level

Nice to have

• Experience with Digital Portfolio Management
• Familiarity with Service Builder for managing offerings
• Exposure to Agent Client Collector and MID Server web socket endpoints

We offer

• We connect like-minded people::
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
• We cover it all::
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Discounts for fitness clubs and sports programs
  • Benefits package (sports activities, a variety of stores and services)

EPAM Kyrgyzstan is a team of technologists and innovators united by a passion for technology. In 2022, we opened our first office in Bishkek that works with the world's leading companies across many different industries. EPAM builds a continuously learning organization and helps its employees reach their full potential and achieve their professional goals through learning. Our agile methodologies, client collaboration frameworks, engineering excellence programs, and hybrid teams offer many career paths and development opportunities.