We are looking for a skilled Lead ServiceNow Engineer to support our client’s upcoming initiatives in expanding and refining their ServiceNow ecosystem.

This role involves implementing and optimizing capabilities such as Hardware and Software Asset Management, App Portfolio Management, GenAI integration, and SecOps modules. If you are ready to make a significant impact, we encourage you to apply.

This position offers hybrid setup with the flexibility to work from any location in Latvia, whether it's your home or our office in Riga.

Responsibilities

• Lead the implementation of ServiceNow modules including Hardware Asset Management, Software Asset Management, App Portfolio Management, SecOps, and GenAI components
• Support ongoing IT Service Management improvements and drive Configuration Management Database data cleanup and optimization efforts
• Define and implement configuration rules, discovery scopes, and asset creation logic
• Develop and optimize workflows using Flow Designer
• Collaborate cross-functionally to align ServiceNow capabilities with ITIL processes
• Provide guidance on Common Service Data Model and configuration item modeling
• Contribute to the development of digital portfolios and service offerings using Digital Portfolio Management and Service Builder

Requirements

• 5+ years of experience in the ServiceNow platform
• 1+ years of relevant leadership experience
• ServiceNow Certified System Administrator, Implementation Specialist in Discovery, Implementation Specialist in Service Mapping
• Strong command of Common Service Data Model and Configuration Item modeling
• Proficiency with Flow Designer and scripting business rules
• Understanding of relationships between Configuration Items
• Familiarity with ITIL practices and how Configuration Items support them
• Ability to distinguish between discoverable and non-discoverable attributes
• Knowledge of asset creation rules defined in ServiceNow
• Fluency in English at a minimum B2+ level

Nice to have

• Experience with Digital Portfolio Management
• Familiarity with Service Builder for managing offerings
• Exposure to Agent Client Collector and MID Server web socket endpoints

We offer

• Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more

Salary range €4K-€5.9K gross, based on your experience and interview results.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.

With offices in 55+ countries, EPAM has grown in Latvia to over 888+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.