We are looking for a Senior Application Support Engineer to join our team.

In this role, you will be instrumental in resolving application and platform incidents for our clients. You will leverage your technical expertise and problem-solving skills to ensure seamless operations.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Provide 24/7 level 2 application support for a variety of applications
• Monitor applications and handle alerts from monitoring systems
• Resolve incidents, determine problems, implement workarounds, and conduct root cause analysis
• Participate in Major Incident Handling bridge calls
• Collaborate with support team members to address client needs
• Adapt to changing client requirements and respond to team lead's direction
• Document incidents and resolutions in a clear and concise manner

Requirements

• 3+ years of experience in application support
• Logical mindset with excellent analytical and problem-solving skills
• Basic understanding and practical usage of SQL
• Experience working with Linux command line
• Basic knowledge of any cloud providers, preferably Microsoft Azure
• Ability to work independently and as part of a team
• Proficient in written and spoken English, minimum B1 level

Nice to have

• Practical experience with ServiceNow or a similar IT Service Management tool
• Experience with New Relic or a similar monitoring tool
• Familiarity with incident management processes
• Basic knowledge of networking concepts such as TCP/IP and routing
• Competence to read and understand source code in any programming language

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.