Join our team as a Senior DevOps Engineer, where you will play a crucial role in incident and request management using tools such as Dynatrace, Grafana, and Splunk. You will be responsible for monitoring setup, tool administration, and addressing medium complexity tickets. If you are passionate about optimizing operational processes, we encourage you to apply.

Responsibilities

• Develop and maintain documentation that outlines best practices for logging and monitoring
• Conduct regular audits of logging and monitoring practices to ensure compliance with standards
• Participate in cross-functional discussions regarding logging and monitoring best practices
• Manage monitoring, alerting, operability, and observability using Dynatrace, Splunk, and Grafana
• Triage tickets and update details while assessing urgency
• Review documentation to escalate tickets beyond Level 2 troubleshooting
• Provide warm handoff notes for escalated tickets
• Leverage and create documentation for standard incidents and requests
• Define average completion time per ticket and establish service level objectives
• Review and present metrics and escalated tickets to shift support processes left
• Manage incidents and requests for monitoring setup using JIRA
• Be available for monitoring and escalation during off-hours and weekends
• Carry pager duty for emergencies after hours
• Review and present metrics regularly to document and enhance support processes

Requirements

• Bachelor's degree in computer science or a related field
• 3+ years of experience working within DevOps or Site Reliability Engineering teams
• Strong knowledge of observability including monitoring, logging, and tracing
• Experience with Dynatrace, Splunk, Grafana, and other monitoring tools
• Experience with Azure logging and monitoring tools such as Log Analytics and Azure Monitor
• Experience in operating high-availability and fault-tolerant software in production
• Fluency in English (B2+)

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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