We are looking for an experienced Senior Dynamics CRM Functional Consultant to join our team and play a critical role in delivering business-focused Microsoft Dynamics 365 CRM solutions. This role offers an opportunity to work on innovative projects, engage with senior stakeholders, and drive meaningful business outcomes.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Analyze business requirements and translate them into functional specifications
• Configure Microsoft Dynamics CRM to suit client needs and business processes
• Enhance existing CRM configurations for improved performance
• Collaborate with technical teams to ensure seamless integration of solutions
• Engage with clients to gather feedback and manage expectations
• Conduct training sessions for end-users on CRM functionalities
• Perform impact analysis and identify changes to business processes
• Facilitate communication between stakeholders and technical teams
• Manage CRM-related projects from inception to delivery
• Conduct testing and validate system functionality
• Support the implementation of Agile practices within the team
• Assist in the development of business analysis documentation
• Stay updated on industry trends and emerging technologies
• Provide guidance on best practices for CRM strategy
• Work independently and collaboratively within teams

Requirements

• 3+ years of experience as a Consultant in the IT or Insurance industry
• Expertise in MS Dynamics 365 CRM configuration and familiarity with out-of-the-box functionality
• Knowledge of MS Power Apps and Power Automate, including application lifecycle management
• Background in agile practices and proven ability to work within agile teams or independently
• Understanding of application programming, QA, database systems, and system design
• Strong communication, presentation, and negotiation skills, with the ability to engage technical and non-technical stakeholders
• Proficiency in managing customer expectations, performing impact analysis, and handling critical issues
• Analytical mindset with a bias toward action and ability to manage ambiguity in dynamic environments
• Advanced level of spoken English (B2+)

Nice to have

• Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
• Familiarity with additional ERP/CRM systems beyond Microsoft
• Qualifications in Data Science
• Ability to operate in a startup environment

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.