We are seeking a skilled and motivated Lead ServiceNow Developer for our client to assist in implementing platform solutions focused on Configuration Management Database (CMDB) and its associated functionalities.

This position will involve a significant role in designing, configuring, and integrating the CMDB in alignment with the Common Service Data Model (CSDM) and enhanced through Discovery, Service Mapping, and integrations with both cloud and on-premises systems.

The role requires substantial expertise in automating CI lifecycles, working with Discovery patterns, service modeling, and processing data from various infrastructure sources.

Responsibilities

• Design a scalable, service-aware CMDB aligned with CSDM standards
• Configure ServiceNow Discovery and Service Mapping to ensure accurate CI data and relationships
• Develop class models, transform maps, reconciliation rules, and lifecycle processes to automate CI workflows
• Plan and implement integrations with cloud platforms such as AWS and Azure, as well as on-prem systems like SCCM, Active Directory, and vCenter
• Maintain CMDB data quality using Health frameworks, normalization rules, and duplicate detection tools
• Troubleshoot issues related to Discovery jobs, data inconsistencies, and integration errors
• Create structured documentation for CMDB architectures, Discovery configurations, and integration processes
• Use scripting and Flow Designer to streamline workflows and adapt to platform updates

Requirements

• More than 5 years of experience in ServiceNow CMDB, Discovery, and Service Mapping
• Familiarity with Common Service Data Model (CSDM) and CI class structures
• Understanding of integrations with cloud platforms (AWS, Azure) and on-prem systems (SCCM, Active Directory, and virtualization technologies)
• Proficiency in JavaScript, REST/SOAP APIs, and maintenance of MID Server configurations
• Knowledge of IT infrastructure such as servers, networks, virtualization, and cloud environments
• Competency in solving technical challenges related to complex IT systems
• Strong communication skills in English, with the ability to collaborate across globally distributed teams
• ServiceNow certifications, such as CMDB, Discovery, or App Developer, are advantageous

Nice to have

• Expertise in managing extensive CMDB hierarchies with large-scale data sets
• Skills in advanced scripting techniques to automate processes in ServiceNow
• Understanding of best practices for CI lifecycles and asset management

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.