We are seeking a Middle Application Support Engineer to join our Data Operations Team, which operates across three countries.

You will begin your journey in the Level 1 team, gaining foundational insights into our project processes before advancing to the Level 2 team to handle more complex cases. If you have a background in macroeconomics or financial services and thrive under tight deadlines, we encourage you to apply.

The remote option applies only to the Candidates who will be working from any location in Ukraine.

Responsibilities

• Manage incidents using ServiceNow ticketing system
• Follow detailed workflows as outlined in Confluence
• Escalate cases to clients when necessary
• Validate data from financial organization websites
• Analyze macro and market data under tight SLAs
• Perform ad hoc complex requests outside of BAU tasks
• Update documentation as needed
• Handle escalations from Level 1 team once transitioned to Level 2
• Participate in incident and change management processes
• Work collaboratively within a diverse team across multiple locations

Requirements

• 2+ years of experience in Level 1 application support
• Experience with ticketing systems
• Ability to communicate effectively with external users
• Background in financial or banking companies
• Understanding of macroeconomics is a plus
• Stress resistance and ability to work under pressure
• English proficiency at B2+ level

Nice to have

• Knowledge of ITIL framework
• Experience with data analysis tools
• Familiarity with application support tools
• Proficiency in generating detailed reports
• Understanding of incident and change management processes

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.