We are currently looking for a Service Desk Specialist to join our team.

In this role, you will be responsible for receiving and processing support tickets submitted by EPAM employees while ensuring timely resolutions and effective communication. If you are ready to take on a dynamic role in a supportive environment, we encourage you to apply.

Examples of shifts:

• During the weekdays, 9/10 am – 6/7 pm and 2 pm – 10 pm (GMT+3)
• During the weekends, 7/8 am – 2/3 pm, 2 pm – 10 pm, 10 pm – 6/8 am (1-2 nightshifts per month)

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

Responsibilities

• Receive and process tickets in EPAM Support Portal/ServiceNow
• Perform initial troubleshooting and escalate issues to L2/L3 teams
• Participate in Knowledge Base improvement and updates
• Work flexible shifts, including nights and weekends
• Collaborate with team members to ensure efficient service delivery

Requirements

• 2+ years of experience in support or service desk roles
• Proficiency in English at B2 level or higher
• Ability to work independently and in a team
• Strong organizational and multitasking skills
• Capability to adapt to changing environments

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Corporate and social events
  • Enjoyable working environment
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.