We are currently looking for a Service Desk Specialist to join our team.

In this role, you will be responsible for receiving and processing support tickets submitted by EPAM employees while ensuring timely resolutions and effective communication. If you are ready to take on a dynamic role in a supportive environment, we encourage you to apply.

Examples of shifts:

• During the weekdays, 9/10 am – 6/7 pm and 2 pm – 10 pm (GMT+3)
• During the weekends, 7/8 am – 2/3 pm, 2 pm – 10 pm, 10 pm – 6/8 am (1-2 nightshifts per month)

This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

Responsibilities

• Receive and process tickets in EPAM Support Portal/ServiceNow
• Perform initial troubleshooting and escalate issues to L2/L3 teams
• Participate in Knowledge Base improvement and updates
• Work flexible shifts, including nights and weekends
• Collaborate with team members to ensure efficient service delivery

Requirements

• 2+ years of experience in support or service desk roles
• Proficiency in English at B2 level or higher
• Ability to work independently and in a team
• Strong organizational and multitasking skills
• Capability to adapt to changing environments

We offer

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Corporate and social events
  • Enjoyable working environment
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)

EPAM is a team of technologists and innovators united by a passion for technology. In Kazakhstan, we operate across all cities with offices in Astana, Almaty, and Karaganda and work with the world's leading companies from different industries. In 2023, EPAM received the Export Excellence Award at the esteemed Digital Bridge Awards, showcasing our commitment to excellence and innovation.