Are you a forward-thinking professional with a strong background in support engineering and an interest in financial services? Join EPAM in Madrid as a Support Engineer in the private banking sector and accelerate your career in financial services technology. We're looking for a team player with excellent communication skills, engineering expertise, and a B2+/C1 level of English for effective stakeholder interactions.

As a Support Engineer, you will provide deep technical support to clients across the bank, focusing on applications running on their workstations. Additionally, you will act as the 2nd line of defense for Service Desk support, addressing unknown issues that require advanced analysis and troubleshooting. You'll work as part of an agile team alongside colleagues from Switzerland and Spain.

This is a hybrid role based in Madrid's city center, ideal for those eager to thrive in a dynamic environment and make a significant impact in private banking technology. Join EPAM and contribute to shaping the future of financial services in Spain!

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Responsibilities

Resolve client support issues within the EWP L2-Client team
Prioritize and escalate issues based on their impact and urgency
Deliver personalized support and provide consistent follow-up to users affected by technical issues
Investigate and analyze unknown issues to develop and document permanent solutions
Serve as an interface between L1 and L3 support teams
Collaborate with the L3 team on projects involving current and emerging technologies
Assist the team leader with administrative tasks and cross-functional topics

Requirements

18 to 24 months of technical, customer-focused experience
Relevant higher education and professional background within the IT industry
Apprenticeship as a computer technician or high school diploma equivalent with further technical education
Familiarity with ITIL v4 (definitions, process optimization, etc.)
Ability to communicate technical contexts clearly
Highly customer-oriented mindset
Ability to analyze and solve tasks independently
Good analytical thinking and a solution-oriented approach
Ability to assess impact and urgency to prioritize efforts on a daily basis
Excellent communication skills, with the ability to communicate in native or fluent English

Nice to have

Microsoft MCP Certification at the client level
Good communication skills in German would be a strong advantage

We offer

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

EPAM is a leading digital transformation services and product engineering company with over 52,650 EPAMers in more than 55 countries and regions. Since 1993, our multidisciplinary teams have been helping make the future real for our clients and communities around the world. In 2018, we opened an office in Spain that quickly grew to over 1,450 EPAMers distributed between the offices in Málaga and Madrid as well as remotely across the country. Here you will collaborate with multinational teams, contribute to numerous innovative projects, and have an opportunity to learn and grow continuously.

Why Join EPAM
WORK AND LIFE BALANCE. Enjoy more of your personal time with flexible work options, 24 working days of annual leave and paid time off for numerous public holidays.
CONTINUOUS LEARNING CULTURE. Craft your personal Career Development Plan to align with your learning objectives. Take advantage of internal training, mentorship, sponsored certifications and LinkedIn courses.
CLEAR AND DIFFERENT CAREER PATHS. Grow in engineering or managerial direction to become a People Manager, in-depth technical specialist, Solution Architect, or Project/Delivery Manager.
STRONG PROFESSIONAL COMMUNITY. Join a global EPAM community of highly skilled experts and connect with them to solve challenges, exchange ideas, share expertise and make friends.