Create and communicate the technical direction for Salesforce initiatives, leading integration projects and maintaining high standards for data integrity

Mentor and advise developers and technical teams in designing scalable and dependable Salesforce solutions

Work with client managers and development teams to gather requirements and ensure IT strategies are in sync with business needs

Introduce and advocate for new frameworks, technologies, and best practices to enhance solution design

Monitor technology trends and recommend innovative approaches for ongoing improvement

Assess and manage technology risks, working with stakeholders to make strategic decisions

Oversee daily technical operations and turn design concepts into practical IT solutions

Manage the delivery of new features, system upgrades, and ongoing support through continuous optimization and refactoring

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field

At least 8 years of experience in technology or related roles

Minimum of 3 years in leadership, management, architect, or coordinator roles

At least 2 years of experience leading teams of 20 or more people

Involvement in at least 5 complete project cycles or experience launching a product or major feature

Extensive knowledge of the Salesforce platform, with a deep understanding of its capabilities and constraints

Practical experience with Salesforce Vlocity, Salesforce DEP, Salesforce B2B Commerce Cloud on Lightning Experience, and core Salesforce Clouds such as Sales Cloud, Service Cloud, and Community Cloud

Excellent communication skills for working with client managers, development teams, and stakeholders

Proven ability to lead large teams and deliver complex technical solutions, preferably in telecommunications or similar industries

Strong analytical and problem-solving skills to address platform limitations and translate business requirements into technical solutions

Ability to stay composed and proactive under pressure, maintaining a positive and solution-oriented mindset

Fluent English skills, both written and spoken, at B2 level or higher

Background with other Salesforce products or industry-specific platforms

Salesforce Architecture or related certifications

Familiarity with agile methodologies and project management tools