Support.Users
EPAM Systems
Customer Service
Warsaw, Poland
Posted on Nov 19, 2025
Responsibilities
- Deliver IT support to end users onsite and remotely
- Set up, configure, and troubleshoot computer hardware and peripherals
- Communicate with network engineers and external service providers
- Maintain technology in meeting rooms
- Ensure timely response to tickets and compliance with service agreements
- Install and resolve software issues
- Handle incident tickets efficiently
- Support maintenance of server room
- Manage IT equipment cabling and tidiness
- Adhere to all IT procedures and instructions
- Update hardware inventory regularly
Requirements
- Minimum 2 years of IT support experience
- Sound understanding of networking basics and troubleshooting
- Strong skills in Microsoft OS troubleshooting
- Approachable personality with a helpful attitude
- Good communication and analytic problem-solving skills
- Willingness to learn and adapt to new technologies
- Work effectively under pressure
- Follow supervisory guidance
- Meet deadlines consistently
- Intermediate English language proficiency
Nice to have
- Degree in Engineering, Computer Science, or similar field
- Knowledge of IT service management platforms like HPAM, HPSM, or ServiceNOW
- Familiarity with IT security concepts
- Polish language fluency
- Experience with MacOS and Linux environments
We offer/Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn