Lead comprehensive knowledge transfer (KT) sessions to develop and solidify understanding of business processes, configurations, and custom code for SAP Retail Merchandising Management

Direct hands-on exercises in lower environments to validate and deepen acquired expertise

Improve and refine support documentation, including SOPs and runbooks, ensuring operational efficiency and consistency

Take ownership of escalations and oversee resolution of advanced incidents within the relevant stream while maintaining quality standards

Ensure seamless service continuity by directing critical transition activities, including shadowing and reverse shadowing efforts

Strategically optimize and improve SAP Retail Merchandising processes over the long term, with leadership focus on Pricing, Promotions, Assortments, Listings, and Vendor Contract management

Guide integration initiatives between SAP functionalities and external systems, including JDA Planogram integration, ensuring end-to-end compatibility

5+ years of experience working with SAP retail solutions with advanced expertise in SAP Retail and SAP-IS: Retail Solutions

At least 1 year of relevant leadership experience

Proficiency in SAP Retail Merchandising domains, including Pricing, Promotions, Assortments, Listings, and Vendor Contract management

Broad and deep expertise in SAP-IS: Retail as a foundational component of SAP ERP and Industry Solutions/Retail

Demonstrated ability to lead integration between SAP solutions and external systems, with significant experience in JDA Planogram integration

Extensive background in overseeing large-scale SAP projects, guiding transitions, and managing knowledge transfer activities and incident resolution

English proficiency at a B2+ level

Established experience in SAP Retail Sales and Purchasing processes

Advanced familiarity with SAP Retail Master Data functionalities

Expertise in leveraging SAP-IS: Industry Solutions/Retail for specific complex scenarios