Assist end users onsite and remotely with various IT issues

Install, configure, and repair computer hardware, printers, and scanners

Liaise with service providers and network engineers to resolve issues

Support meeting room technology and ensure functionality

Meet response times and service level agreements for support tickets

Install and troubleshoot software applications

Manage and resolve incident tickets swiftly

Maintain server room operations and upkeep

Organize and handle IT equipment cabling

Follow IT work instructions and protocols strictly

Keep hardware inventory records current

At least 2 years of experience in IT support roles

Good knowledge of basic networking and troubleshooting techniques

Proficiency in troubleshooting Microsoft operating systems

Friendly and approachable demeanor with strong willingness to help users

Effective communication and problem-solving capabilities

Eagerness to learn new technologies and adapt to evolving challenges

Ability to perform well under pressure

Capability to follow directions from supervisors

Reliability in meeting deadlines

Intermediate level English proficiency

Bachelor’s or Master’s degree in Engineering, Computer Science, or related disciplines

Experience with IT service management tools such as HPAM, HPSM, or ServiceNOW

Understanding of IT security fundamentals

Fluency in Polish language

Familiarity with MacOS and Linux operating systems