Provide assistance to end users both onsite and remotely

Install, configure, and troubleshoot computer hardware, systems, printers, and scanners

Communicate effectively with service providers and network engineers

Maintain and support meeting room technology

Ensure ticket response times and service level agreements are met

Install and troubleshoot software applications

Manage incident tickets and resolve issues promptly

Oversee server room maintenance

Handle IT equipment cabling and organization

Adhere to all IT-related work instructions and protocols

Maintain and update hardware inventory records

Minimum 2 years of relevant experience in IT support

Solid understanding of basic networking and troubleshooting

Proficient in Microsoft OS troubleshooting

Friendly and approachable attitude, eager to assist employees with IT issues

Strong communication and problem-solving skills

Willingness to learn new technologies and adapt to changing challenges

Ability to work effectively under pressure

Follow guidance and instructions from direct supervisors

Capable of working to meet established deadlines

Intermediate proficiency in English

Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field

Familiarity with HPAM, HPSM, ServiceNOW, or similar IT service management tools

Understanding of IT security principles

Fluent Polish language skills

Experience working with MacOS and Linux systems