Develop and implement monitoring, alerting, and incident response strategies

Automate routine tasks and processes to improve efficiency

Collaborate with software engineering teams to design and deploy reliable, scalable systems

Deploy production changes with precision to maintain platform integrity

Manage incidents including detailed analysis and reporting to ensure high service levels

Participate in on-call rotations to support critical systems and services

Communicate effectively with team members to resolve issues promptly

Maintain documentation for operational procedures and system configurations

Continuously improve system reliability and performance through proactive measures

Strong knowledge of Unix/Linux systems and networking with 3+ years experience

Proficiency in Unix/Linux shell scripting and programming languages such as Python, Perl, C, C++, or Java

Experience with monitoring and observability tools like ITRS Geneos, Dynatrace, Prometheus, and Grafana

Ability to troubleshoot complex systems and resolve issues efficiently

Experience working in high-availability, high-traffic environments

Bachelor’s or Master’s degree in IT engineering or related field

Ability to work effectively in a team and adapt to new environments

Self-motivated with strong problem-solving and issue follow-up skills

Excellent written and verbal communication skills with English level B2+

Experience with log management tools such as Splunk, ELK, Graylog, or Loki

Knowledge of network monitoring tools like Corvil

Familiarity with databases including Oracle, PostgreSQL, MySQL/MariaDB, or KDB/q

Experience with messaging systems such as IBM MQ, Tibco, Solace, LBM, or Kafka

Familiarity with Infrastructure as Code tools like Ansible or Terraform