Oversee and enhance the product monitoring system

Handle incidents, including troubleshooting, resolution, documentation, and analysis

Distribute knowledge and insights across teams

Facilitate collaboration between operations and development

Create automation for log analysis, testing production systems, and alerting

Track system health, performance, and SLIs/SLOs/SLAs

Maintain documentation for incident management procedures

Conduct incident analyses and implement corrective actions

Respond to on-call support requests during and after business hours

Collaborate with teams to enhance system efficiency and reliability

Leverage tools such as PagerDuty, ELK/Kibana, SEQ logging, Prometheus, and Grafana for system monitoring

Develop scripts and implement automation solutions using Python, C#, and Bash

Manage orchestration and infrastructure through SaltStack and Docker

Support project workflows using Azure DevOps and maintain a comprehensive Wiki

Maintain code repositories and implement version control systems using Git

1+ years of experience in creating solutions, particularly in Site Reliability Engineering

Expertise in cloud services and automation scripting with Python and Bash

Background in Oil & Gas operations and incident handling

Skill in managing incident responses and providing on-call support

Familiarity with monitoring tools such as Prometheus and Grafana

Proficiency in logging tools like ELK/Kibana and SEQ logging

Knowledge of orchestration and infrastructure solutions including SaltStack and Docker

Understanding of fundamental networking concepts like inbound/outbound rules and firewalls

Proficiency in tools for project management and issue tracking like Azure DevOps

Capability to manage source code with Git

Strong skills in creating documentation and disseminating knowledge

Competency in conducting detailed post-incident reviews

Excellent troubleshooting abilities and problem-solving skills

Effective communication skills, with an English level of at least B2

Experience using PagerDuty for incident handling

Competency in C# programming

Understanding of SQL and MongoDB databases

Background in Zededa infrastructure

Experience in supporting Oil & Gas field operations