Lead the team in delivering integration and customization solutions on Dynamics 365 for the acquired business unit

Make architecture decisions for CRM workflows, custom entities, data models, and system integrations

Manage CRM integration with external platforms such as SAP and Customer Portal

Collaborate with the Global CRM Governance Team, including CEM Architect and Product Owner, to align roadmaps and implement best practices

Maintain high development quality and provide mentorship to team members

Ensure adherence to multilingual support, performance, and security standards

Conduct code reviews and enforce coding guidelines and branching strategies

Implement CI/CD pipelines using Azure DevOps

Coordinate the technical efforts of the development team

Develop plugins, workflows, Power Automate flows, and custom UI components using TypeScript, C#, and FetchXML

Convert functional requirements into technical designs

Guide developers and ensure conformity with architectural standards

Customize and enhance CRM capabilities across Sales, Customer Service, Field Service, and Marketing modules

Minimum 5 years of experience with Microsoft Dynamics 365 CRM

Strong expertise in solution architecture, customization, and data modeling

Proficient with Azure DevOps, Power Platform, Dataverse, and Dynamics SDK

Demonstrated leadership experience in global enterprise CRM implementations

Experience with integration technologies such as Logic Apps, REST APIs, and SQL Server

Excellent communication and mentoring abilities

Fluent in Portuguese (Brazilian) and English at B2+ level