Design, configure, and develop ServiceNow modules across ITAM, APM, CMDB, and ITSM

Build and maintain workflows, UI policies, business rules, client scripts, and integrations using Flow Designer and IntegrationHub

Ensure technical solutions meet business needs, scalability standards, and security/compliance requirements

Develop and maintain an accurate and complete CMDB with reliable CI relationships and dependencies

Implement discovery, data normalization, and reconciliation processes

Configure and manage ITAM processes to optimize asset utilization, compliance, and lifecycle visibility

Enable APM capabilities to map applications to business capabilities and manage technology lifecycles

Support and enhance ITSM processes to improve operational efficiency and user experience

Implement automation and self-service capabilities to reduce manual workload

Integrate ITSM with ITAM, APM, and CMDB data for end-to-end visibility

Maintain ServiceNow technical documentation including solution designs, standards, and SOPs

Participate in platform roadmap planning, upgrades, and release management

Identify opportunities for innovation, automation, and performance improvement

Provide technical mentorship to junior developers and administrators

Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience

2+ years of hands-on ServiceNow development and administration experience

Proven expertise in at least three areas: ITAM, APM, CMDB, ITSM

Strong knowledge of ServiceNow platform architecture, data model, and scripting with JavaScript and Glide API

Experience with ServiceNow Discovery, Service Mapping, and integrations using REST, SOAP, and APIs

Understanding of ITIL and IT Asset/Service Management best practices

Strong analytical and problem-solving skills

Excellent communication and stakeholder engagement abilities

Ability to work independently and lead technical initiatives

Passion for platform governance, data quality, and continuous improvement

Team-oriented mindset with focus on collaboration and knowledge sharing

English proficiency level B2 or higher

ServiceNow Certified System Administrator (CSA)

Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM

Experience with ServiceNow HAM and SAM modules

Familiarity with ServiceNow Flow Designer and IntegrationHub

Knowledge of data modeling, CMDB governance frameworks, and business capability mapping