Assist end users both locally and remotely with IT-related issues

Set up, configure, and resolve problems with computer hardware, systems, printers, and scanners

Coordinate with service providers and network engineers for technical support

Maintain and manage technology in meeting rooms

Monitor and ensure timely responses to support tickets and compliance with service level agreements

Install and resolve issues with software programs

Administer incident ticket management and provide prompt solutions

Supervise server room upkeep

Organize and manage IT equipment cabling

Follow all IT work instructions and established procedures

Keep hardware inventory records current and accurate

At least 2 years of experience in IT support roles

Good knowledge of networking fundamentals and troubleshooting techniques

Strong skills in Microsoft OS troubleshooting

Customer-oriented approach and willingness to help colleagues with IT concerns

Excellent communication and problem-solving abilities

Openness to learning new technologies and responding to new challenges

Ability to perform well under pressure

Willingness to follow directions from supervisors

Commitment to meeting deadlines and completing tasks on time

Intermediate level of English proficiency

Degree in Engineering, Computer Science, or a related discipline

Experience with HPAM, HPSM, ServiceNOW, or similar ITSM platforms

Awareness of IT security practices

Proficiency in Polish language

Background working with MacOS and Linux operating systems