Participate in intensive knowledge transfer (KT) sessions to build a comprehensive understanding of business processes, configurations, and custom code for SAP Retail Merchandising Management

Perform hands-on exercises in lower environments to confirm and deepen acquired knowledge

Update and enhance support documentation, including SOPs and runbooks, to maintain operational excellence

Manage escalations and efficiently resolve complex incidents within the relevant stream while maintaining quality standards

Enable knowledge retention and seamless service continuity by assisting in key transition activities, such as shadowing and reverse shadowing

Optimize and innovate SAP Retail Merchandising processes over the long term, focusing on areas such as Pricing, Promotions, Assortments, Listings, and Vendor Contract management

Collaborate on integration initiatives between SAP functionalities and external systems, including JDA Planogram integration

3+ years of experience working with SAP retail solutions with expertise in SAP Retail and SAP-IS: Retail Solutions

Proficiency in SAP Retail Merchandising domains, including Pricing, Promotions, Assortments, Listings, and Vendor Contract management

In-depth understanding of SAP-IS: Retail as a component of SAP ERP and Industry Solutions/Retail

Capability to integrate SAP solutions with external systems, demonstrated through experience with JDA Planogram integration

Background in supporting large-scale SAP projects and managing transitions, including knowledge transfer activities and incident handling

English proficiency at a B1+ level

Familiarity with SAP Retail Sales and Purchasing processes

Understanding of SAP Retail Master Data functionalities

Background in SAP-IS: Industry Solutions/Retail for specific advanced use cases