ServiceNow & 2 others
EPAM Systems
Amp. Gabriel Hernández, Ciudad de México, CDMX, Mexico · Chile · catonsville, md, usa · Remote
Posted on Nov 19, 2025
Responsibilities
- Resolve bugs and issues within ServiceNow modules
- Deploy and maintain Workspaces capabilities for clients
- Develop and upgrade applications using the ServiceNow app engine
- Support and enhance ServiceNow CMDB, HAM, and SAM modules
- Design and update dashboards according to client needs
- Oversee and prioritize a backlog of more than 100 enhancement requests
- Work collaboratively with clients and internal teams to provide solutions
- Conduct testing and validation of ServiceNow features before release
- Prepare documentation for technical specifications and modifications
- Offer technical guidance and support to junior developers
Requirements
- Proven experience in ServiceNow development with over 5 years in ITSM products
- Deep understanding of ServiceNow CMDB and associated modules
- Hands-on experience with Workspaces implementation in ServiceNow
- Demonstrated capability in bug fixing and managing enhancement backlogs
- Solid knowledge of HAM, SAM, and dashboard creation
- Strong analytical and problem-solving skills
- Effective multitasking and prioritization abilities
- Excellent communication and teamwork skills
- English proficiency at B2+ level
Nice to have
- Certification in ServiceNow Development
- Familiarity with advanced features of the app engine
- Understanding of ITIL processes
- Experience with scripting and automation in ServiceNow
We offer/Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn