Design and develop ServiceNow modules across ITAM, APM, CMDB, and ITSM

Build and maintain workflows, UI policies, business rules, client scripts, and integrations

Ensure technical solutions meet business needs, scalability, and compliance requirements

Develop and maintain an accurate and complete CMDB with reliable CI relationships

Implement discovery, data normalization, and reconciliation processes

Configure and manage ITAM processes to optimize asset utilization and compliance

Enable APM capabilities to map applications and manage technology lifecycles

Support and enhance ITSM processes to improve operational efficiency

Implement automation and self-service capabilities to streamline service delivery

Integrate ITSM with ITAM/APM/CMDB data for end-to-end visibility

Maintain ServiceNow technical documentation including solution designs and SOPs

Participate in platform roadmap planning, upgrades, and release management

Identify opportunities for innovation and performance improvement

Provide technical mentorship to junior developers and administrators

Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience

3+ years of hands-on ServiceNow development and administration experience

Proven expertise in at least three areas: ITAM, APM, CMDB, ITSM

Strong knowledge of ServiceNow platform architecture, data model, and scripting with JavaScript and Glide API

Experience with ServiceNow Discovery, Service Mapping, and integrations using REST/SOAP API

Understanding of ITIL and IT Asset/Service Management best practices

Strong analytical and problem-solving skills

Excellent communication and stakeholder engagement abilities

Ability to work independently and lead technical initiatives

Passion for platform governance, data quality, and continuous improvement

Team-oriented mindset with focus on collaboration and knowledge sharing

English proficiency at B2 level or higher

ServiceNow Certified System Administrator (CSA)

Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM

Experience with ServiceNow HAM/SAM, Flow Designer, and IntegrationHub

Familiarity with data modeling, CMDB governance frameworks, and business capability mapping