Collaborate with business stakeholders to elicit, document, and prioritize requirements across Sales, Service, Marketing, and other functions

Translate business needs into user stories, acceptance criteria, and process flows for the Salesforce development team

Facilitate workshops, discovery sessions, and design reviews to align stakeholders and delivery teams

Partner with Solution Architects and Developers to ensure requirements are understood and implemented correctly

Perform impact analysis on new requests to evaluate feasibility and recommend solutions

Support system testing by reviewing test cases, performing UAT coordination, and validating functionality against requirements

Help define data requirements, security needs, and reporting metrics to support decision-making

Maintain clear and consistent documentation for business processes, workflows, and system changes

Act as a trusted advisor, promoting Salesforce best practices and platform capabilities

3–5 years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects

Strong understanding of Salesforce core clouds (Sales Cloud, Service Cloud, Experience Cloud) and their capabilities

Proficient in business process mapping, requirements elicitation techniques, and user story writing

Excellent communication skills, with the ability to engage both technical and non-technical stakeholders

Experience with Agile delivery methodologies (Scrum/Kanban)

Familiarity with Salesforce reporting, dashboards, and data model fundamentals

English language proficiency at the B2+ level

Salesforce certifications such as Salesforce Administrator or Business Analyst

Experience with multi-cloud Salesforce implementations including Marketing Cloud and Health Cloud

Knowledge of integration patterns, data migration approaches, and testing best practices

Background working in regulated industries such as financial services, healthcare, or pharmaceuticals