Participate in intensive knowledge transfer (KT) sessions to develop a comprehensive understanding of business processes, configurations, and custom code for SAP Retail Merchandising Management

Perform hands-on exercises in lower environments to validate and strengthen acquired knowledge

Update and refine support documentation, including SOPs and runbooks, to uphold operational standards

Manage escalations and resolve complex incidents within the relevant stream while preserving quality outcomes

Facilitate knowledge retention and ensure service continuity through activities such as shadowing and reverse shadowing during key transition phases

Optimize and advance SAP Retail Merchandising processes with a focus on Pricing, Promotions, Assortments, Listings, and Vendor Contract management

Collaborate on integration efforts between SAP functionalities and external systems, such as JDA Planogram solutions

3+ years of experience in SAP retail solutions with expertise in SAP Retail and SAP-IS: Retail Solutions

Proficiency in SAP Retail Merchandising domains, encompassing Pricing, Promotions, Assortments, Listings, and Vendor Contract management

In-depth understanding of SAP-IS: Retail as part of SAP ERP and Industry Solutions/Retail

Capability to integrate SAP solutions with external systems, with experience in JDA Planogram integration

Background in managing large-scale SAP projects and transitions, including knowledge transfer activities and incident resolution

English proficiency at a B1+ level

Familiarity with SAP Retail Sales and Purchasing functionalities

Understanding of SAP Retail Master Data processes

Background in SAP-IS: Industry Solutions/Retail for advanced, specialized use cases