Lead the squad in delivering integration and customization solutions on Dynamics 365 for the acquired business unit

Own architecture decisions for CRM workflows, custom entities, data models, and integrations

Oversee CRM integration with external systems such as SAP and Customer Portal

Collaborate with Global CRM Governance Team including CEM Architect and Product Owner for roadmap alignment and best practices

Ensure high development standards and mentor team members

Drive compliance with multilingual, performance, and security requirements

Lead code reviews and enforce coding standards and branching strategy

Set up CI/CD pipelines in Azure DevOps

Coordinate technical activities of the development team

Develop plugins, workflows, Power Automate flows, and custom UI components using TypeScript, C#, and FetchXML

Translate functional specifications into technical designs

Mentor developers and ensure alignment with architecture

Customize and extend CRM functionalities across Sales, Customer Service, Field Service, and Marketing modules

3+ years of experience in Microsoft Dynamics 365 CRM

Strong background in solution architecture, customization, and data modeling

Expertise in Azure DevOps, Power Platform, Dataverse, and Dynamics SDK

Proven leadership experience in global enterprise CRM deployments

Experience with integration tools such as Logic Apps, REST APIs, and SQL Server

Strong communication and mentoring skills

Proficiency in Portuguese (Brazilian) and English at B2+ level