ServiceNow & 2 others
EPAM Systems
Amp. Gabriel Hernández, Ciudad de México, CDMX, Mexico · Chile · catonsville, md, usa · Remote
Posted on Nov 19, 2025
Responsibilities
- Fix bugs and resolve issues within ServiceNow modules
- Implement and maintain Workspaces functionality for clients
- Develop and enhance applications using ServiceNow app engine
- Support and improve ServiceNow CMDB, HAM, and SAM modules
- Create and update dashboards to meet client requirements
- Manage and prioritize a backlog of over 100 enhancement requests
- Collaborate with clients and internal teams to deliver solutions
- Test and validate ServiceNow functionality before deployment
- Document technical specifications and changes
- Provide technical support and guidance to junior developers
Requirements
- Experience in ServiceNow development with 3+ years in ITSM products
- Strong knowledge of ServiceNow CMDB and related modules
- Experience with Workspaces implementation in ServiceNow
- Proven ability to handle bug fixing and enhancement backlog
- Good understanding of HAM, SAM, and dashboard creation
- Strong problem-solving and analytical skills
- Ability to manage multiple tasks and prioritize effectively
- Good communication and teamwork skills
- English proficiency at B2+ level
Nice to have
- Certification in ServiceNow Development
- Experience with app engine advanced features
- Knowledge of ITIL processes
- Experience with scripting and automation in ServiceNow
We offer/Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn