Design, configure, and develop ServiceNow modules covering ITAM, APM, CMDB, and ITSM domains

Build and sustain workflows, UI policies, business rules, client scripts, and integrations leveraging Flow Designer and IntegrationHub

Ensure technical implementations fulfill business requirements, scalability criteria, and security/compliance standards

Develop and maintain a precise and comprehensive CMDB ensuring reliable CI relationships and dependencies

Implement discovery, data normalization, and reconciliation workflows

Configure and oversee ITAM processes to maximize asset utilization, compliance, and lifecycle insight

Implement APM solutions to align applications with business capabilities and manage technology lifecycles

Support and refine ITSM processes to boost operational efficiency and user satisfaction

Deploy automation and self-service features to reduce manual efforts

Integrate ITSM with ITAM, APM, and CMDB datasets for holistic visibility

Maintain updated ServiceNow technical documentation including designs, standards, and SOPs

Contribute to platform roadmap development, upgrade planning, and release management

Identify and advocate for innovation, automation, and performance enhancements

Provide technical leadership and mentorship to junior developers and administrators

Bachelor’s degree in Computer Science, Information Systems, or equivalent experience

Minimum 3 years of practical ServiceNow development and administration experience

Demonstrated expertise in at least three areas among ITAM, APM, CMDB, ITSM

Deep understanding of ServiceNow platform architecture, data modeling, and scripting with JavaScript and Glide API

Experience with ServiceNow Discovery, Service Mapping, and API integrations including REST and SOAP

Familiarity with ITIL and IT Asset/Service Management best practices

Strong analytical thinking and problem-solving abilities

Excellent communication skills with the ability to engage stakeholders effectively

Capability to work independently and lead technical initiatives

Commitment to platform governance, data quality, and continuous enhancement

Team-focused approach emphasizing collaboration and knowledge sharing

English proficiency at B2 level or higher

ServiceNow Certified System Administrator (CSA) credential

Implementation Specialist certifications such as CIS – ITAM, CIS – APM, CIS – CMDB, CIS – ITSM

Experience with ServiceNow HAM and SAM modules

Knowledge of ServiceNow Flow Designer and IntegrationHub

Understanding of data modeling, CMDB governance frameworks, and business capability mapping