Assist end users both onsite and remotely with IT issues

Install, set up, and resolve problems with computer hardware, printers, and scanners

Coordinate communication with service providers and network engineers

Support and maintain technology in meeting rooms

Ensure timely response to tickets and adherence to service level agreements

Deploy and troubleshoot software applications

Manage incident tickets and provide quick issue resolution

Maintain server room operations and upkeep

Organize and manage IT equipment cabling

Follow all IT-related protocols and instructions

Update and maintain hardware inventory records

Relevant IT support experience of at least 2 years

Good understanding of fundamental networking concepts and troubleshooting

Proficient in troubleshooting Microsoft operating systems

Approachable and helpful attitude towards assisting employees

Strong communication and problem-solving abilities

Eager to learn new technologies and adapt to evolving challenges

Capable of working efficiently under pressure

Ability to follow instructions from supervisors

Skillful in meeting deadlines consistently

Intermediate English language proficiency

Bachelor’s or Master’s degree in Engineering, Computer Science, or related discipline

Experience with IT service management tools like HPAM, HPSM, ServiceNOW, or equivalents

Knowledge of IT security fundamentals

Fluent in Polish language

Experience working with MacOS and Linux operating systems