Support.Users
EPAM Systems
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Support.Users" FinTech Australia.Customer Service
Kraków, Poland
Posted on Nov 20, 2025
Responsibilities
- Assist local and remote users with IT-related problems
- Set up and fix hardware including computers, printers, and scanners
- Work with network engineers and external providers for support
- Maintain and support meeting room technology
- Monitor support tickets and meet service level targets
- Install and troubleshoot various software programs
- Manage incident tickets and provide quick solutions
- Maintain server room conditions
- Organize cabling for IT devices
- Follow established IT procedures and guidelines
- Keep accurate records of hardware assets
Requirements
- At least 2 years of professional experience in IT support
- Solid knowledge of networking fundamentals and troubleshooting
- Strong skills in Microsoft operating system support
- Customer-oriented with a helpful attitude
- Excellent problem-solving and communication capabilities
- Willingness to learn and tackle new technologies
- Ability to perform well under pressure
- Compliance with instructions from supervisors
- Commitment to timely task completion
- Intermediate proficiency in English
Nice to have
- Bachelor's degree in Engineering, Computer Science, or similar
- Experience with ITSM tools like HPAM, HPSM, ServiceNOW
- Understanding of IT security best practices
- Competence in Polish language
- Experience with MacOS and Linux environments
We offer/Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
This job is no longer accepting applications
See open jobs at EPAM Systems.See open jobs similar to "Support.Users" FinTech Australia.