Support.Users
EPAM Systems
Customer Service
Warsaw, Poland
Posted on Nov 20, 2025
Responsibilities
- Provide IT support to users both onsite and remotely
- Install, set up, and troubleshoot hardware including computers, printers, and scanners
- Communicate with service providers and network engineers effectively
- Maintain and support meeting room technology systems
- Ensure adherence to ticket response times and SLAs
- Install and troubleshoot software programs
- Manage incident tickets and resolve issues swiftly
- Oversee maintenance of server room facilities
- Organize and manage IT cabling
- Adhere to all IT-related instructions and protocols
- Update and maintain hardware inventory documentation
Requirements
- At least 2 years of experience in IT support
- Good grasp of basic networking and troubleshooting skills
- Experience with Microsoft OS troubleshooting
- Approachable and eager to assist employees
- Strong communication and problem-solving capabilities
- Keen to learn and adapt to new technologies
- Ability to handle pressure effectively
- Follow instructions provided by supervisors
- Meet deadlines consistently
- Intermediate proficiency in English
Nice to have
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related areas
- Familiarity with HPAM, HPSM, ServiceNOW, or similar ITSM platforms
- Understanding of IT security fundamentals
- Native or fluent Polish speaker
- Experience with MacOS and Linux systems
We offer/Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn