Support.Users & 3 others
EPAM Systems
Customer Service
Belarus
Posted on Dec 17, 2025
Responsibilities
- Serve as an entry point to all requests from EPAM employees
- Provide timely request fulfilment according to the workflow (training and knowledge transfer will be provided)
- Answer users’ questions via phone, email, and web app (knowledge base guide is constantly growing)
- Communicate with other teams including L2/L3 support to guarantee correct request assignment and resolution
- Be ready to work in shifts
Requirements
- Proven ability to work independently and as a team member
- Good communication (written and oral) and interpersonal skills
- Fine organizational, multitasking, and time management skills
- English level: B2 and higher
- Stress resistance and ability to adapt to changes of a different kind
We offer/Benefits
We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it's the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning and Get Abstract
- Free English classes with certified teachers
We cover it all:
- Monetary bonuses for taking part in the referral program
- Comprehensive medical & family care package
- Seven trust days per year (sick leave without a medical certificate)
- Discounts from 800+ partners (sports activities, restaurants, stores and services)