Manage and coordinate issue resolution efforts with clients and their DBA/DevOps teams

Facilitate streamlined communication between senior client stakeholders and internal leadership

Supervise production incident processes, ensuring timely resolutions and effective communication

Design, implement, and refine Apache Kafka, Kubernetes, and Microsoft Azure environments

Collaborate with cross-functional teams to enhance system reliability and implement best practices

Improve and scale deployment pipelines and automation solutions in complex environments

Continuously monitor system health and develop proactive strategies for operational optimization

Document advanced processes and manage comprehensive records of incident workflows

Provide expert-level technical insights and recommend strategies to improve client systems

Steward continuous improvement initiatives, pushing innovative DevOps solutions

Deliver technical presentations and articulate complex ideas effectively to client executives

Ensure compliance with evolving client requirements, standards, and best practices

Diagnose and resolve advanced distributed system issues to improve performance

Oversee security measures and maintain robust standards across all operations

Extensive experience in DevOps, with 3+ years in relevant technical and operational roles

Deep expertise in Apache Kafka, Kubernetes, and Microsoft Azure technologies

Proven experience in managing and resolving critical production incidents in high-pressure situations

Strong ability to coordinate across diverse teams and multi-stakeholder environments

Advanced problem-solving skills and the ability to adapt to complex challenges dynamically

Exceptional communication and presentation skills, with experience engaging senior stakeholders

Experience in knowledge-sharing and promoting skill development across teams

Proficiency in English at a B2 level with excellent written and verbal communication skills

Deep expertise in insurance processes, terminology, and industry standards

Experience with client communication in regulated environments

Certifications related to cloud platforms or DevOps practices