Manage and coordinate issue resolution with clients and their DBA/DevOps teams

Promote clear communication between senior client stakeholders and internal leaders

Supervise production incident processes to ensure timely and efficient resolutions

Design, implement, and refine Apache Kafka, Kubernetes, and Microsoft Azure systems

Collaborate with multi-disciplinary teams to improve system robustness and best practices

Improve and scale automation and deployment pipelines in complex infrastructures

Monitor system performance and develop proactive operational enhancements

Document advanced processes and maintain detailed incident workflow records

Provide expert-level technical insights and recommend system improvements

Lead continuous improvement initiatives with innovative DevOps solutions

Communicate complex technical details effectively to client executives

Ensure operations comply with client standards and evolving requirements

Diagnose and resolve advanced distributed system issues to boost performance

Oversee security protocols and ensure robust operational standards

Strong experience in DevOps with at least 3 years in related technical and operational roles

Deep knowledge of Apache Kafka, Kubernetes, and Microsoft Azure

Proven ability to manage and resolve critical production incidents under pressure

Excellent coordination skills across diverse teams and stakeholders

Advanced problem-solving capabilities for dynamic challenges

Outstanding communication and presentation skills with senior stakeholders

Experience in knowledge sharing and supporting skill development

English language proficiency at B2 level with strong written and verbal skills

Thorough knowledge of insurance sector processes and terminology

Client communication experience within regulated environments

Cloud or DevOps related certifications