Coordinate issue resolution with clients and DBA/DevOps teams

Facilitate communication between senior client stakeholders and internal leadership

Oversee production incident processes for timely resolution and communication

Implement and optimize Apache Kafka, Kubernetes, and Microsoft Azure environments

Collaborate with cross-functional teams to improve system dependability and practices

Enhance and scale deployment pipelines and automation solutions

Monitor system health continuously and apply proactive operational strategies

Document complex processes and maintain incident management records

Provide expert technical guidance and suggest system improvements

Lead continuous DevOps innovation and improvement initiatives

Present technical information clearly to client executives

Ensure compliance with client standards, requirements, and best practices

Troubleshoot advanced distributed system problems to enhance performance

Maintain security protocols and enforce high operational standards

Strong background in DevOps with at least 3 years in technical and operational roles

Expert knowledge of Apache Kafka, Kubernetes, and Microsoft Azure

Proven experience handling critical production incidents under pressure

Effective coordination skills across diverse teams and stakeholders

Advanced problem-solving skills to handle complex challenges

Excellent communication and senior stakeholder presentation skills

Experience in knowledge sharing and team development

English language proficiency at B2 level with strong written and verbal skills

Comprehensive understanding of insurance processes and terminology

Experience with client communication in regulated environments

Certifications in cloud technologies or DevOps practices