Coordinate issue resolution with clients and their DBA/DevOps teams

Facilitate clear communication between the on-site US Delivery Manager and client teams

Manage production incident processes and handle communication with client stakeholders

Implement and maintain Apache Kafka, Kubernetes, and Microsoft Azure environments

Collaborate with cross-functional teams to ensure system reliability and performance

Develop and optimize deployment pipelines and automation scripts

Monitor system health and respond promptly to operational issues

Document processes and maintain clear records of incident management

Provide technical support and guidance to client teams as needed

Participate in continuous improvement initiatives for DevOps practices

Conduct presentations and communicate technical information effectively to clients

Ensure compliance with client requirements and industry best practices

Assist in troubleshooting complex distributed systems

Maintain security standards across all DevOps operations

Experience in DevOps engineering with 2+ years of relevant work

Proficiency in Apache Kafka, Kubernetes, and Microsoft Azure technologies

Experience with production incident management and resolution

Ability to coordinate between multiple teams and stakeholders

Good problem-solving and analytical abilities

Strong communication and presentation skills for client interaction

Capacity to work collaboratively in a remote and cross-cultural environment

English proficiency at a B1+ level

Knowledge of insurance industry processes and terminology

Experience with client communication in regulated environments

Certifications related to cloud platforms or DevOps practices